Privacy Policy
1.
Introduction
Data Principal’s
(hereinafter referred to as “you” or “individual”) privacy is important to Brother
International (India) Private Limited. (hereinafter referred to as "BIPL",
"we" or "us"). Hence, we have adopted this Privacy Policy. We
have tried to keep the privacy policy as simple as possible and easy to
understand.
This Privacy Policy explains
what and how personal data is collected and further processed (as defined in
the Digital Personal Data Protection Act, 2023 and/ or other applicable laws),
for what purposes it is collected and further processed by us, to whom personal
data is disclosed and how to access and update/ request correction of your personal data, withdraw
consent, grievance redressal and where to go for further information in respect
of the personal data provided to us.
You must also review and
accept our Website Terms of Use as it is also applicable and governs your use
of the Website. This Privacy Policy does not apply to any personal data that
you may provide to the third parties, such as through other sites linked to the
website. Please be aware that if you choose to visit such third-party sites,
you should contact such third parties directly to determine their respective
privacy policies. This Privacy Policy will not govern your activities and any
personal data
you disclose while visiting the third-party site.
2.
Information
about children and Person with Disability (PwD)
If
you are under the
age of 18 or person with disability, you are required to obtain the consent of
your parent, guardian or the person who has parental responsibility over you
before providing us with your personal data (for example, your name, address,
and email address). We understand the importance of taking extra precautions to
protect the privacy and safety of children and PwD using BIPL services. Most of
BIPL’s websites are designed and intended for use by adults. If you are a child
under the age of 18 or PwD where parental consent is required, you should
review the terms of this Privacy Policy with your parent or guardian to make
sure you understand and accept them. If we discover that we have collected
personal data from a child or PwD without consent from a parent or guardian
where such consent should have been obtained, we will delete that personal data
as soon as practically possible. Eligibility to receive prizes, samples or
other rewards are generally limited to users over a certain age.
3.
Who is collecting your
personal data?
Personal data provided
or collected by us via cookies or other tracking technologies is controlled by BIPL.
This Policy applies to
any websites, applications, branded pages on third-party platforms and
applications accessed or used through such websites or third-party platforms
(hereinafter, “our websites”) which are operated by or on behalf of BIPL. References
to “BIPL” in this Policy include any Brother International (India) Private Limited,
its holding company, associated companies, subsidiaries, affiliates, joint
ventures and franchises that you are interacting with or have a business
relationship with.
4.
What personal data BIPL
collects?
BIPL may request personal data/ personally
identifiable information that can be used to identify directly or indirectly an
individual. Providing such information to BIPL shall be voluntary. You are not
required to provide the data requested by BIPL, however, if you do not wish to
provide the required data, we may not be able to provide you with the
appropriate services, products, respond to your queries, etc.
We
will ask you to provide personal information that is necessary for us to
provide our services to you. We will only collect the information that is
necessary for specified, concrete, explicit, and legitimate purposes and shall
ensure that the information is not further processed in a manner that is
incompatible with those purposes. BIPL strictly complies to the data
minimization principle and shall not collect personal data over and above
required for specified purpose.
We may collect personal data
from a list of sources which may include the following: -
a. Personal data given directly.
b. Personal data collected automatically and
c. Personal data collected from other sources.
The types of personal data
we collect or obtain may vary according to our relationship with you and may
include the following:
a. Direct Consumers/ End Users/ Customers: We may collect information such as
name, postal address, telephone number, email
address, information related to the products or services which you purchased or
used, returned questionnaire, any contacts, information related repairs or
access logs of our websites.
b. Business Partners:
We may collect
information such as Name, Number, Email Address, Pan, GST Number, Banking
information.
c. For Visitors to Any of Our Premises or Events: We may collect information such as
Contact information, identification information, business,
reason for visit, date and time of visit, any photographic and/ or video
footage captured or recorded by our surveillance camera (CCTV) system or any
other recording system.
d. Applicants and Candidates: We may collect information such as c
ontact information, identification information, demographic
information financial information, educational information, employment
information.
5.
Why is personal data
collected?
We
collect, process, and disclose your personal data
only for specific and limited purposes. The purposes of data collection including,
but not limited to are listed below.
a. Direct consumers/ end users/ customers:
i.
To enable BIPL to
reach out to you in relation to programmes managed by them or products or
services offered by them.
ii.
To enable us to
improve products & services of BIPL and its affiliate/ associated entities.
Processing, maintaining, improving, and developing our products and/or services
to you, such as delivery, after-sales support, customer support, and
advertising.
iii.
To process your
requests (such as replying to your queries, comments or complaints) regarding BIPL
and its products/ services. Handling your questions or requests about devices
and services, such as answering customer inquiries.
iv. To email newsletters.
v.
To sell any products
that BIPL deals in.
vi. Regulatory Obligations.
vii.
For conduct of
promotion of specific products, services etc which includes relevant
promotional activities, such as providing marketing and promotional materials
and updates to you.
viii.
To contact winners of
contests and promotions.
ix.
For market research,
advertising and other legitimate purposes as deemed necessary by the firm as
per extant regulations.
x.
Storing and
maintaining information related to you for our business operations (such as
business statistics) or for fulfilling our legal obligations.
b.
Business partner
and dealer/ distributors (can be an individual or proprietary concern):
i. Business execution
ii.
Organization and
management of the business
iii.
Compliance with laws
and/ or contractual and/ or regulatory obligations
iv.
Protecting or
exercising our legal, contractual and/ or regulatory rights and remedies
v.
Protecting our assets
and interests
vi.
Any other purpose
within the scope of the agreement signed between BIPL and its business partners
and dealers/ distributors.
c.
For
visitors to any of our premises or events:
i.
Providing access to
our network, systems and/ or services
ii.
Compliance with laws
and/ or contractual and/ or regulatory obligations
iii.
Protecting or
exercising our legal, contractual and/ or regulatory rights and remedies
iv.
As part of activities
and initiatives taken by BIPL as part of well-being, promotions, Corporate
Social Responsibility etc
d.
Applicants and
Candidates:
To evaluate your
candidature for prospective career opportunities with us
6.
How we collect your
personal data?
BIPL may collect your
personal data for instance:
a.
When you contact us through our
websites (through any form vis. e-mail address, hyperlink or social media
address posted therein)
b.
When you register with us to
receive products and/ or services
c.
When you complete surveys
conducted by or for us
d.
When you elect to receive any
communications (including any newsletter, promotional offers) from us and
information as may be voluntarily provided by you
e.
When you contact us for any
service requests, queries through a toll-free number/ email provided in the
product(s) or online
f.
When you connect with our sales
officer at the dealers/ distributors for BIPL services
g.
Through the dealers for any
subsidy approvals and product enquiries
h.
When we have partnered
with you for any business use
i.
When you contact us on
email or career platforms for job applications
j.
Other means of data
collection as defined from time to time
7.
Personal Data is
collected automatically pursuant to your visit to our website.
We automatically collect some information about your visit to the
Website. This information helps us to make improvements to website content and
navigation and includes your IP address and the way you use and interact with
its content, namely:
Our web servers or affiliates
who provide analytics and performance enhancement services collect IP address,
operating system details, browsing details, device details and language settings.
This information is aggregated to measure the number of visits, average time
spent on the site, pages viewed and similar information. BIPL uses this
information to measure the site usage, improve content and to ensure safety and
security, as well as enhance performance of the website
We may collect your Personal
Data automatically via Cookies, in line with the cookie settings on your
browser.
This website may place and
access certain Cookies on your computer and use them to improve your experience
of using the Website.
"Cookies"
are small files placed on your hard drive that assist us in providing our
services.
Cookies tell
us which parts of our websites you visited, help us measure the effectiveness
of ads and web searches, and give us insights into user behaviour, so that we
can improve our communications and products.
We offer certain features that are only
available using a "cookie". Cookies can also help us provide
information that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. Essential cookies are necessary for the proper functioning
of a website or platform. Disabling them may cause some features of the website
to not run properly. Additionally, you are always free to delete our cookies if
your browser permits, although in that case you may not be able to use certain
features on the Platform.
Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Platform
that are placed by third parties. We do not control the use of cookies by third
parties. We use cookies from third-party partners such as Google Analytics for
marketing and analytical purposes.
You can choose to enable or
disable Cookies in your internet browser.
8.
Sharing of personal
data amongst Brother International (India) Private Limited entities
We may share personal data internally within
our entities (Holding company, Subsidiaries, Affiliates and Joint ventures).
These
entities and affiliates may market to you as a result of such sharing unless explicit
consent has been obtained at point of data collection.
BIPL
may
disclose your personal information to its entities and third parties to provide
you with and improve the existing products and services
,
including offering products or services based on your requirements.
In doing so, BIPL shall ensure that it will take
appropriate management and technical measures to ensure the security of your
personal information processing, including but not limited to the encryption of
your personal information.
9.
Transfer of personal
data
To enable us to provide you enhanced and
secured services, we may enter into a contract with selected third parties from
time to time. Such engagements may involve sharing of your personal data. To
the extent a third party has access to your personal data,
we
do share your personal information with a 3rd Party/service
provider, we would only do so if that party has agreed to comply with our
privacy standards as described in this contract/agreement/privacy policy
. BIPL shall undertake appropriate due diligence check for
technical and organizational measures to ensure they meet privacy standards.
We do not market or sell your personal data to any third party.
Third
parties include our delivery service providers, customer service providers,
advertising and marketing service providers, and other business partners. These
third parties may process your personal information on BIPL's behalf or for one
or more of the purposes of this Privacy Policy. We are committed to ensuring
that the sharing of personal information necessary for providing services to
you is solely for legitimate, legal, necessary, specific, and explicit
purposes.
Transfer of personal data to third parties
shall be undertaken to carry out requests, respond to inquiries, fulfil your
orders, redeem coupons, provide you with samples, enable you to participate in
sweepstakes or make various other features, services and materials available to
you through our websites we share your personal data with third-party service
providers that perform functions on our behalf. We ensure that these third
parties only use data to perform the functions as indicated in the Service
Level Agreements (SLAs)/ Business Process Agreements (BPAs) and do not use it
for other purposes.
Further, they must process this personal data
in accordance with this Privacy Policy and as permitted by applicable data
protection laws and regulations. Further, we may disclose your personal data to
third parties for the following: -
a.
To comply with a legal obligation;
b.
When we believe in good faith that an
applicable law requires it;
c.
At the request of governmental authorities
conducting an investigation;
d.
To verify or enforce our “Terms of Use” or
other applicable policies;
e.
To detect and protect against fraud, or any
technical or security vulnerabilities;
f.
To respond to an emergency; or otherwise
g.
To protect the rights, property, safety, or
security of third-parties, visitors to BIPL’s websites, BIPL, or the public.
The personal data that we collect from you may
be transferred to and stored at locations that may or may not be in India. As
per DPDPA as soon as the government release the list of restricted countries
for sharing personal data. BIPL will ensure to abide by the same and restrict
sharing personal data to such countries.
Where
your personal data has been transferred to any subsidiary and / or to third
parties located outside of India, the transfer of your personal data is carried
out under organizational, contractual, and legal measures and with adequate
levels of protection implemented as well as in compliance with any additional
local legal requirements for the parties receiving this information to
safeguard your personal data.
10. Data security
We may collect and store your personal data in electronic and/ or
physical form (subsequently digitized), depending on the requirement. Information
may be stored at our and third-party premises within IT Systems (e.g., external
cloud storages, internal or third-party management systems, e-mails, databases,
hard drives), document warehouses, etc.
We endeavor, where practicable, to process your
personal data in a safe environment by preventing any unauthorized or unlawful
processing of personal data or accidental loss or destruction of, or damage to,
such information. We have implemented various physical, technical, and
administrative security measures to protect your personal data and our network
from unauthorized access. Some of these measures include:
a.
Access Control
Mechanisms.
b.
Encrypt personal data
wherever possible.
c.
Strict adherence to
privacy and security practices.
d.
Periodic security
assessment and reviews to upgrade our practices.
e.
Access to your
personal data is only permitted among our employees and agents on a
need-to-know basis and subject to strict contractual confidentiality
obligations when processed by third parties.
11. Data retention policy
We will retain
your personal data only for as long as such information is necessary for the
purposes it was collected for. The retention period for personal data may also
be affected by the requirements of applicable laws. In all cases, information
may be held for a longer period where there is a legal or regulatory reason to
do so (in which case it will be securely deleted once no longer required for
the legal or regulatory purpose) or subject to law, a shorter period where the
individual objects to the processing of their personal data.
We shall take reasonable steps to destroy or permanently delete personal data
that is no longer needed / purpose has been fulfilled / retention period has
been satisfied, including that processed by third parties engaged by BIPL from
time to time.
12. Your rights
Your rights regarding the processing of your personal data are
important to us, and you can exercise these rights at any point. We have
provided an overview of these rights below together with what this entails for
you. You can exercise your rights by sending an email or submitting a request
through the “Contact Us” form on our websites.
You have certain Data Principal rights with respect to personal
data belonging to you collected by BIPL for the purposes mentioned in this
Privacy Policy. The rights are available to you as per
Digital Personal Data Protection Act, 2023 and/ or other
applicable laws
:
You have the right to request
for:
i.
A summary of personal data which is being
processed and the processing activities undertaken with respect to such
personal data
ii.
The identities of all other data fiduciaries
and data processors with whom the personal data has been shared by BIPL, along
with a description of the personal data so shared
iii.
Any other information related to the personal
data and its processing, as may be prescribed
You have the right to request
for:
Correct the inaccurate or misleading
personal data
Complete the incomplete personal data
Update personal data
Erasure of personal data
You have the right to nominate
a representative who will act on your behalf to exercise your rights in case of
incapacity, death, etc.
You
have the right to withdraw consent for any purpose you earlier consented to.
e.
Right
to Grievance Redressal
You may exercise the above rights by using the Data Principal Request
Form. The form requires information for identifying you, details about the
right you are choosing to exercise and scope of the right. It also needs you to
exercise a declaration with respect to the information being filled by you in
the Form is true and accurate.
If you have any further questions about the process to exercise
these rights or any grievance with respect to how BIPL is handling your
personal data, you may contact BIPL at
info@brother.in.
If you are unsatisfied
by how your request has been processed by BIPL, kindly approach the relevant
Data Protection Board.
13. Notification of changes
We reserve the
right to amend, modify, vary, or update this Privacy Policy, at our sole
discretion from time to time, as and when the need arises. The most recently
published Privacy Policy shall prevail over any of its previous versions. You
are encouraged to check this Privacy Policy from time to time to stay informed
of any changes.
14. Disclaimer
To protect your privacy, as stated above, we will .the best
efforts and adopt the best industry standards of information practice, however
you understand that 100% security does not exist over the cyber space. You are
responsible for protecting your personal data and you should not share your
login credentials and/ or leave your personal devices unattended while you are
accessing the Website, etc. The Company has put up appropriate security
measures to the best of its knowledge and capacity to mitigate risks. However,
we cannot guarantee that your personal information will remain completely
private owing to cyber-attacks or negligence on your part.
15.
By submitting personal data to us, you
acknowledge that:
a.
You have read and
understood this Privacy Policy and agree and consent to the use, processing and
transfer of personal data as set out herein; and
b.
All information and
representation provided are true and correct to the best of your knowledge, and
you have not knowingly omitted any relevant information which may have an
adverse effect.
16. Questions and updates
If you have any questions, please feel free
to contact us at:
info@brother.in.
17. Media Access Permission
Our app may request access to your photos and videos to allow you to upload or view your media inside the app. This access is strictly limited to the features provided by the app and is not used for analytics, advertising, or background processing.
This Privacy Policy was last updated on 22nd November 2024.